Returns made easy!

We know that returning items can sometimes be a hassle, but don't worry - we've made the process as easy and stress-free as possible!

It's that easy:

• Original packaging: Please return your items in the original packaging to ensure everything arrives safely.
• 14 days time: The goods must reach us within 14 days.
• Faulty items? If there's a problem with your item, simply contact our customer service. We'll be happy to help!

Important to note:

• To ensure that everything goes smoothly, please make sure not to remove stickers and labels and keep the clothing clean. Worn or soiled items, as well as Sale-Unfortunately, we cannot accept returns of products.

Your return process:

1. Create a return: Simply visit our returns portal to create your return.
   
   
2. Cost: The return costs only 8.99€ (within Germany), which will be deducted from the refund.

--> Returns portal <--

Refund made easy:

Once we receive your return, we'll process it within 5-7 business days. After that, it'll take just 4-6 business days for your refund to reach you!
Return shipping costs vary by country and will be deducted directly from your refund.

Important: Returns without registration will not be accepted

Unfortunately, if you return an item without prior notification and without using the official return label, problems may arise. Here's what could happen:

• No acceptance: Returns made without prior notification and without the official return label will not be accepted.
• No refund: Since the return is not recorded in our system, we cannot assign or process it, which means that no refund will be issued.
• Delays: If the package arrives with us anyway, it cannot be processed due to the missing registration.

To ensure that your return is processed correctly and quickly, please always report it in advance via our Online portal and use the provided return label. This will help us process everything smoothly and get your refund to you as quickly as possible.

Important: Use the official return label

To ensure your return is processed smoothly and quickly, it's essential that you use our official return label. If you use your own return label, the following issues may occur:

1. No Assignment: Without the official label, it may be difficult for our warehouse team to assign your return to your customer account. This will prevent us from processing the return.

2. No refund: Returns made without our official return label will not be accepted by us. not acceptedIn such cases, we cannot provide a refund.

3. Liability for loss: If you use your own label and the shipment gets lost on its way to us, As a customer you assume full liabilityIn this case, no refund can be made.

What happens if shipments cannot be delivered?

If a shipment is returned to us due to an address error or non-collection, we will be happy to resend it. Please note that additional shipping costs will apply. Alternatively, you can cancel the order – we will then deduct a small €10 processing fee from your refund.

Return costs: